Delete your data

1. Where your SkyFeel data is

SkyFeel does not use accounts and does not store your diary on our servers. Your check-ins, symptoms, medication, notes, welcome answers, patterns and settings are stored only on your device. You can delete them yourself at any time, completely, with the steps below.

If you turn on notifications, our server keeps a registration so it can send you heads-ups: a random ID, a push token, your approximate area and your heads-up settings, never your diary. “Delete all data” removes it at once. If you delete the App without that step, the registration is removed automatically once Apple or Google reports that the App is gone, usually at the next heads-up.

2. Delete in the App

You can change or remove a day’s check-in in the Diary tab of the App at any time.

To delete everything at once, open Settings (the gear on the Today tab), tap Delete all data and confirm. This deletes your check-ins, notes, welcome answers, place, settings and saved doctor summaries on your phone, removes your phone’s registration for heads-ups from our server and cancels every scheduled notification. It does not cancel SkyFeel Pro; your subscription stays active.

3. Delete everything on iPhone

1. Touch and hold the SkyFeel icon on your Home Screen.
2. Tap Remove App, then Delete App, and confirm.

Or go to Settings → General → iPhone Storage → SkyFeel → Delete App. This removes the App and all data stored in it. Note: “Offload App” keeps your data; choose “Delete App” to remove it.

4. Delete everything on Android

1. Open Settings → Apps → SkyFeel.
2. Tap Storage, then Clear storage (or “Clear data”) to remove all data but keep the App, or go back and tap Uninstall to remove the App and its data.

The exact names can differ slightly between Android devices.

5. Device backups

If you use iCloud Backup, a copy of the App’s data may be part of that backup. To remove it:

• iPhone: Settings → [your name] → iCloud → Manage Account Storage (or Manage Storage) → Backups → select your device and turn off SkyFeel, or delete the backup.
• Android: the App’s data is not part of Google’s device backup, so there is nothing to remove there.

6. Advertising data at Meta

The App uses the Meta SDK to measure our ads (see our Privacy Policy). We never send your diary or other health information to Meta. To limit or remove the advertising data that Meta has received:

• iPhone: Settings → Privacy & Security → Tracking → turn off SkyFeel or “Allow Apps to Request to Track”.
• Android: Settings → Privacy → Ads (or Settings → Google → Ads) → Delete advertising ID.
• Android, in the EU, the EEA, the UK and Switzerland: in the App, turn off Settings → Privacy → Ad measurement. This stops the Meta SDK and removes Meta’s identifiers that RevenueCat holds for you.
• Meta: in Meta’s Accounts Center, open “Your information and permissions” → “Your activity off Meta technologies” to clear past activity and disconnect future activity.

Meta holds this data as its own controller. You can also contact Meta directly through its Privacy Center.

7. Ask us to delete data

We hold very little information about you, for example emails you sent us and the purchase information needed to unlock SkyFeel Pro. To have it deleted, email info@skyfeelapp.com with the subject “Delete my SkyFeel data”.

• Write from the email address you used to contact us, or include your App Store or Google Play order number if your request is about a purchase, so we can find the right data.
• We confirm and complete your request within 30 days.
• We may keep records that we must keep by law (for example, for tax purposes) until the legal period ends.
• Your purchase history with Apple or Google is held by them. Contact Apple or Google to delete it.
• Include the Support ID from the bottom of the App’s Settings, so we can find the purchase data that RevenueCat holds for us.

8. Your subscription

Deleting the App or its data does not cancel SkyFeel Pro. To stop future payments, cancel your subscription:

• iPhone: Settings → [your name] → Subscriptions → SkyFeel → Cancel Subscription.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → SkyFeel → Cancel.

9. Our website

skyfeelapp.com uses no cookies. If you chose a language, your browser keeps that choice in local storage. You can remove it by clearing site data for skyfeelapp.com in your browser settings.

10. Contact

Questions about deleting your data: info@skyfeelapp.com. More details are in our Privacy Policy.